FAQ
- Home
- FAQ
TERMS & CONDITIONS
Introduction
Vacation Club Rentals Resales B.V. is a real estate company that assists private individuals in buying and/or selling luxury timeshares in the private resale market.
Vacation Club Rentals Resales B.V. maintains rentalsresales.com (the “Website”) for informational purposes only.
Please read this agreement carefully before using the Website. Access to this Website is subject to the terms and conditions set forth below. Your use of the Website signifies your acceptance of this agreement. If you do not agree to comply with this agreement, please do not use the Website.
Vacation Club Rentals Resales B.V. reserves the right to make changes in the programs, policies, products and services described in this Website at any time without notice. A user who uses, or makes decisions based on information contained in this Website does so at the user’s own risk.
Vacation Club Rentals Resales B.V. is a fully registered and approved timeshare resale company, based in Amsterdam, The Netherlands, operating under strict European timeshare guidelines.
Vacation Club Rentals Resales B.V. is an independent company not affiliated with Marriott Vacation Club, any of Marriott’s affiliates or any particular resort or third party organisations. The services offered under this website are not in any form whatsoever offered, promoted or sponsored by Marriott or by any of its affiliates. Marriott and its affiliates are not in any form responsible or liable for any statement made or for any service offered on this website.
These Terms and Conditions apply to our website (www.rentalsresales.com) and related services. You agree that your use of the Website signifies that you have read and agree with these Terms and Conditions and our Privacy Policy.
If you disagree with any part of these Terms and Conditions you should immediately stop using the Website.
Limitation of Liability
Under no circumstances shall Vacation Club Rentals Resales B.V. and/or its subsidiaries be liable for any damages, direct, special, incidental, consequential, punitive or exemplary or otherwise, that result from the use of, or the inability to use, the materials in this Web Site, even if Vacation Club Rentals Resales B.V. or an authorised representative has been advised of the possibility of such damages.
As the Website is operated by Vacation Club Rentals Resales B.V. from within the Netherlands, this agreement shall be governed by and enforced in accordance with the European laws. If a court of competent jurisdiction finds any part of this agreement void or unenforceable, the remainder should be enforced and the court should use its authority to amend it in order to fulfill the stated purposes of this agreement to the fullest extent permitted by law.
The content provided on this Website is without representations or warranties of any kind. This Website and the materials (mainly provided by third parties) are provided on an informative basis and you expressly agree that use of this Website is at your sole risk and that any content that you access on this website is provided solely for your convenience and information only and is not to be relied upon as a representation of facts.
You agree to indemnify and hold Vacation Club Rentals Resales B.V. or their respective agents, representatives or affiliates harmless from any claim or demand, including lawyers fees, made by any third party due to or arising out of your use of this site or your breach of these terms and conditions or your violation of any law All content on this Website is the property of Vacation Club Rentals Resales B.V. , or owned by third parties and protected by copyright laws.
You may not copy, sell, publicly display, or modify the material in any way for public or commercial purposes without our prior written consent.
Cancellation Policy
RentalsResales.com offers prices 30-50% cheaper than if you would book directly with Marriott. RentalsResales.com is not a full package travel organisation, but an online platform that operates as your partner through whom you rent the apartment directly from the owner for a specific week. If the week goes unused, the owner loses the use of that week for that year. This is why it is not possible to reschedule or cancel your reservation.
Our cancellation policy therefore means that all payments are non-refundable even if you cannot travel or wish to cancel due to illness. Only if you have paid 100% and we are told up to 2 months before the arrival date that you cannot travel, we will try to rent your week to another guest. If successful, we will refund you 50% of the amount paid by the new guest.
We recommend that you buy appropriate travel insurance including a cancellation clause for this holiday.
Please feel free to contact us if you need any further information.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your data.
When do we collect information?
When you fill out an enquiry form, sign up for our newsletter or send us an email.
How do we use your information? We may use the information we collect from you when you register, request information, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- to send periodic emails regarding your order or other products and services
- to follow up with them after correspondence (email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and automatically fill in your data on your next booking. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.